When it comes to business phone systems, one size does
not fit all. Here are some questions you
should ask yourself about your business - and plan accordingly:
Plan for what your
business will use, not for current needs
If you are purchasing a PBX, you will likely have it for
10 years or more. Ask yourself: “during that time, will my business expand?” In
some cases, you may anticipate getting smaller. Find a system that can scale to
meet these needs.
Select a system that has features for business strategies
you would like to use, even if you don’t think you need those features at
present. Having additional ability will help your business grow. Not planning
for this will stifle your creativity and could hinder future growth.
maintenance of these systems
If you are going the hardware route, chose a system that
will continue to provide software and hardware upgrades, not to mention
replacement parts. Be sure your provider
has a maintenance plan that is affordable and meets your needs. Make certain your vendor is on strong
financial footing – you are making a long-term commitment and don’t want to be
left with a problem five to ten years out.
What are your
Frequently workers that could be remote or mobile aren’t
simply because the phone system doesn’t allow for it. Having a system that
allows for remote employees can save significantly on real estate costs, not to
mention improved morale, reducing turnover.
Do you need a call
Even small companies that just have people to answer the
main phone line have a call center. Think
about how your customers reach you; are they always getting to the person they
need? Ask your vendor to show you how their system manages different types of
call center strategies and how difficult it is ti implement them.
What do you do if
you already have a PBX?
There are several strategies that work with what you’ve
already purchased. Consider SIP trunking to breathe some life into your PBX by
giving it new modern functionality. If your PBX won’t scale, consider adding
cloud-based telephony systems to fill the gaps.
These systems will frequently work with your existing equipment, giving
you modern feature sets without forcing you to do a forklift upgrade. When the
time does come to retire your hardware, you can move to the cloud-based system
you are already familiar with.